Shipping & Delivery Policy
Standard Delivery: Estimated delivery time spans to 7-10 working days.
NOTE: We work Monday – Friday, so the delivery timescales mentioned above exclude any Saturdays, Sundays and public holidays.
How much will the delivery cost me?
Our standard delivery services for USA is calculated upon checkout. O
Our delivery services for USA will cost you $7 f- $10 or most items.
How long does your order processing take?
Orders placed before 4:00 PM EST are processed the same day. Any orders placed after that are processed on the next working day.
How long will it take for the items to reach me?
It takes 7 – 10 working days when shipped via USPS Priorty Service. Custom orders take approximatley 3 weeks.
You will receive notification once your order is disbatched
You must check the packaging of the item after receiving and report to us within 24 hours by email or telephone in case the item is damaged/faulty or not shown as described
Please note that our timescale excludes weekends and public holidays. Any order placed before 4:00 EST will be processed the same day. Orders placed after that will be processed on the next working day
Some items may vary in logos and designs due to manufacture/dye process from time to time
Though 99% of our deliveries take place within the estimated timespan, there can be some unexpected delays at the delivery company’s end.
KmXtend does not accept responsibility for lost or stolen packages.
We no longer require a signature delivery. We do offer optional shipping insurance which is highly recommended to purchase but not required. Keep in mind if you opt not to purchase, you are taking full responsibility of the risk of the package.
It may be advisable to check with your neighbors to see if a parcel has been left with them. Check any outhouses you might have where the package may be left if it cannot fit through your letterbox or contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.
You will receive an email from us as soon as your item has been dispatched.
INTERNATIONAL ORDERSWe deliver in EUROPE, UK & CANADA.
UK & Europe: Standard Mail (14– 21 working days)
UK & Europe: Express Delivery (14 – 21 working days)
Canada: (14 – 21 working days)
IMPORTANT: Please note that the responsibility of any customs taxes and other such taxes imposed in your country lies on you and not on the KM Xtend.
How much will I be charged for an international delivery?
Shipping charges are applied at the checkout after considering the package weight and destined country.
Please allow 14 working days from dispatch of your order before notifying us of any late deliveries.
We would appreciate your positive feedback if you are satisfied with our items and services. Please leave your feedback on our website. We guarantee you of excellent communication. Your satisfaction is the most important milestone for us.